Pass Application FAQs

To apply for a pass you will need a contact account on our website. If you're a new customer, you need to register. If you're an existing customer with a traveller login, you will need to perform an account migration to use our new website. Please follow the instructions after logging in.

Once you are registered and logged in, access the application form and follow the on-screen instructions.

Our website enforces the use of a technology called SSL for every page that asks you for information. SSL makes sure that your data is encrypted as it travels over the internet which stops people from eavesdropping.

Any payment information you provide us is passed onto specialist third parties and is not stored by our website.

We display the status of your connection on the left of your screen during the pass application process for your peace of mind.

Passes are currently only available for selected services. Full details of the passes available for each service are shown on the route's information page.

For information on the passes available to you and the price, please refer to the route information pages, found in the "Bus Services" section.

For most school-age customers, the only third party payment option available will be via their Local Authority. This is where the local council provides free transport, usually on grounds of faith or the distance the pupil lives from school. For certain schools, other options for school-age passengers may be available (such as the KE Foundation in the West Midlands).

As part of the application process you will be asked about third party payment. Simply select the relevant option. Please note that doing so will cause your application to be held for review, until we can verify your entitlement with the Local Authority or other organisation.

Most passes can be paid for either by credit/debit card or Direct Debit. If choosing the latter, the total will be split into up to ten instalments (depending on the point at which you apply throughout the year).

Information on discounts can be found on each route's information page under "Tickets & Passes". Please note that with the exception of the early payment reduction, discounts cannot stack - that is you cannot have 20% off and then another 20% off.